A different “Slow Performance” issue

Yesterday I had a user that was experiencing degraded system performance. I started out by looking at the Temp files, running a a disk defrag and then I made the mistake of running a chkdsk. The chkdsk was run outside of the windows environment and started out fine, until it hit step 4!

Step 4 took the remainder of the day to scan, luckily this client was using a spare computer set up for them in the meantime. Today I started the machine up and it took a good 3 minutes to get past the Windows XP splash screen. I finally wised up and looked at the event log.

The system event log was full of ATAPI and Disk errors (Event ID 7, 9, 11 and 51). After checking out Microsoft knowledge base for suggestions, I determined that  the safest step to take first would be to uninstall the disk controllersthrough device manager. Once I did this, I restarted the PC and everything worked beautifully after that.

I suppose the moral of this story is to check the Event logs first.


Comments are closed.